FAQs
SHIPPING
Where do we ship?
Shipping Times
Shipping & Handling Process
In addition to our stock, we source some items directly from manufactures to keep our prices low, therefore your order may come in multiple packages depending on US/ASIA/EU warehouse stock availability when the order was placed. Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
Shipping Costs
We provide free worldwide shipping for all orders! We don't like any additional fees "surprising fees", so we try to encourage it to our customers.
RETURNS
Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
You can choose between a refund in-store credit (choose another color or product) or a refund to your original payment method.
HENDSY does not cover the cost of return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us (via mail: info@hendsy.com) using the contact form to the side to initiate a return!
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
Returns must be with a tracking number. It will make it easier for us to ensure your return is processed as soon as possible.
OTHER
Other Inquiries
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@hendsy.com - we're here to help!
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@hendsy.com - we're here to help!